Returns & Exchanges

At Dutch Vinyl, we want you to be completely satisfied with your purchase, which is why we offer a straightforward return process for items that are damaged, defective, or incorrectly described. Please ensure you retain your proof of purchase and contact us within 30 days of receiving your order to initiate a return.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue, including photos if the item arrived damaged.

• 2.
  Approval & Labeling

  Once your return is authorized, we will provide you with a return shipping label or instructions on how to securely send the item back to our store.

• 3.
  Secure Packaging

  Pack the vinyl records or equipment in their original packaging to ensure they are protected during transit and avoid further damage.

• 4.
  Inspection & Refund

  After we receive and inspect your returned item, we will process your refund to the original payment method or issue a store credit within 5-7 business days.